All our fabric is pre-shrinked
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Use iron on high temperature
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Don't use bleach unless the garment is white
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Avoid over bleaching as it can cause damage
Exchange
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy for our customers
ZELLBURY return & exchange policy gives you the option to return or exchange items through the same ZELLBURY outlet it was purchased/dispatched for any reason within 30 days of delivery.
Customer must have sales invoice slip & the product must be returned in its original packaging and must not be worn, washed, damaged, altered, or have stains, odor, or missing labels/tags.
Return or Exchange policy is not applicable on discounted products.
The complaint must be registered by contacting customer service from our website, indicating the item(s) you would like to return and the reason.
Refund
You may return most new, unopened items within 30 days of delivery for a full amount of voucher.
A refund may only be issued if:
Refunds will be initiated only in the form of vouchers only. We do not offer cash refunds.
The item(s) does not match the original specifications of the product. The shipment has been delayed due to force majeure conditions.
Refund is not applicable on factory outlets & discounted items.
Refunds cannot be issued from our retail stores.
